Have a question about a design, need help with an order, or want to discuss a custom project? Get in touch by email.
Product & Order Support
For questions about laser cutting files, carton packaging templates, downloads, or an existing purchase, please include:
- The product name or link.
- Your order reference, if applicable.
- A brief description of your question or issue.
For technical questions, include your software and any relevant screenshots. For cutting or assembly issues, please also specify the material and its thickness.
Custom Design Requests
Need to personalise a Cartonus design or develop a new project? Send a short description, dimensions, material details, and any sketches or reference images.
Collaboration & Other Enquiries
For partnerships, educational projects, suggestions, or other questions, send a brief introduction and tell me what you have in mind.